Between Rightway LLC, doing business as Mei ("Mei," "we," "us," or "our"), and the business identified in the order form, signup record, or first Stripe payment ("Customer," "you").
Effective on the date of your first successful Stripe payment to Mei.
Mei provides a multi-tenant AI phone receptionist service (the "Service"). The Service answers inbound calls forwarded to a phone number Mei provisions on your behalf, handles common front-desk questions in English, Mandarin, and Spanish, sends SMS notifications to you when a call needs your attention, and provides a web dashboard for reviewing call activity.
The Service is described in more detail at meihq.com.
Mei will provision your dedicated phone number, configure the AI receptionist for your business, and walk you through the call-forwarding setup within one (1) business day of your first successful Stripe payment.
Activation may take longer if you do not promptly provide the information we request during onboarding (business hours, staff list, services, owner contact details, etc.). You are responsible for completing the call-forwarding configuration on your carrier — Mei will guide you, but only you can change the settings on your own phone line.
Subscription: $397 per month, flat. No tiers, no per-call charges, no setup fee.
Billing: monthly, in advance, in U.S. dollars, via Stripe. The first month is charged immediately at signup; subsequent months are charged on the same calendar day each month thereafter. Your subscription renews automatically until cancelled.
Price changes: we may change pricing on at least thirty (30) days' written notice.
Taxes: fees do not include sales tax, VAT, or other applicable taxes, which are your responsibility.
If a Stripe payment fails, we follow this schedule:
| Day | What happens |
|---|---|
| 0 | We email and SMS the owner contact on file: payment failed, please update your payment method. The Service keeps running. |
| 3 | Reminder by email and SMS. Service keeps running. |
| 7 | Reminder by email and SMS. Service keeps running. |
| 14 | Service is suspended. Calls to your Mei number get a brief out-of-service message. Your data is retained. |
| 30 | Account is closed. Data is retained another thirty (30) days, then permanently deleted. |
You can restore service at any time before Day 30 by completing payment. Restoration is automatic and immediate once payment clears.
We will not interrupt your business over a credit card hiccup. The fourteen-day window before suspension is deliberate. If you let us know about a payment issue before Day 14 — by email or SMS — we will hold suspension at your request for a reasonable additional period at no charge.
You may cancel at any time, effective at the end of the then-current billing month. Cancel from your Stripe customer portal or by emailing hello@meihq.com. No notice period required.
We do not prorate refunds for partial months. Service continues until the end of the month you paid for.
After cancellation:
You keep your existing business phone number and your existing carrier relationship. Mei does not port your number. You set up conditional call forwarding from your existing number to the Mei number we provide.
The Mei number is provisioned by us, owned by us, and remains ours. You cannot port the Mei number out of our account.
You are responsible for maintaining the forwarding configuration on your carrier. If you change carriers, plans, or phone hardware, you may need to reconfigure forwarding — we will help you where we can.
You agree to:
We will use commercially reasonable efforts to:
No uptime guarantee in v0. The Service depends on third-party providers (currently Twilio, Vapi, Deepgram, Anthropic, Cartesia, and OVHcloud). When those providers experience outages, the Service may be temporarily unavailable. We do not commit to a specific uptime percentage at this stage. We will notify you of significant outages affecting your business.
Calls handled by Mei are recorded. Both the audio and the text transcript are retained for one (1) year for your review through the owner dashboard. A recording disclosure ("this call may be recorded") is played at the start of every call. You may disable recording for your account at any time by emailing hello@meihq.com; transcripts are always retained.
We retain call audio and call transcripts for one (1) year, and call metadata (date, time, duration, caller phone, language detected, outcome) on an ongoing basis for the life of your account, then purge per the retention policy in our Privacy Policy.
You own your call data. We process it on your behalf to operate the Service. You can request export or deletion at any time by emailing hello@meihq.com.
Our handling of caller information is governed by our Privacy Policy. By using the Service, you authorize Mei to handle your callers' personal information as described in that policy on your behalf and acknowledge that we act as a service provider (in CCPA terms) for that processing.
You will not use call transcripts or caller information collected through the Service in any way that would violate applicable privacy laws.
Mei sends SMS messages on two paths:
You may opt out of operational SMS notifications by replying STOP, but doing so means you will only be notified through email and the dashboard, which is slower. We strongly recommend keeping SMS notifications on.
The full SMS program terms (consumer-facing, Twilio A2P 10DLC) are at Terms and Conditions.
You agree not to:
We may suspend or terminate your account, with or without notice, for any violation of this agreement or any conduct we reasonably believe could expose Mei, our other customers, or third parties to legal, financial, or reputational harm.
Mei retains all rights, title, and interest in the Service, including the Mei software, brand, character, voice, system prompts, and any improvements or modifications we make. You retain all rights to your own business data, including call transcripts, customer information, and configuration you provide.
You grant Mei a non-exclusive, royalty-free license to use your business data solely for the purpose of providing the Service to you and improving it (for example, debugging an issue you report). We will not use your call transcripts to train general-purpose AI models or sell your data to any third party.
We warrant that we will provide the Service in a workmanlike manner.
Except for the express warranty above, the Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or completely secure. The AI receptionist will sometimes make mistakes — misunderstand a caller, give an answer that's slightly off, fail to detect a language switch, or fail to take a message correctly. You are responsible for reviewing transcripts and following up on calls that didn't go as expected.
To the maximum extent permitted by law, in no event will Rightway LLC, its affiliates, officers, employees, or agents be liable to you for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, customers, goodwill, or business opportunity, arising out of or in connection with this agreement or your use of the Service, even if we have been advised of the possibility of such damages.
Our total cumulative liability for any and all claims arising out of or in connection with this agreement or the Service will not exceed the greater of (a) the amount you paid us in the three (3) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
You agree to indemnify and hold harmless Rightway LLC and its affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of:
We may update this agreement from time to time. We will notify you by email of material changes at least thirty (30) days before they take effect. If you do not agree to a material change, your sole remedy is to cancel the Service before the change takes effect.
Non-material changes (typos, clarifications, updates to the subprocessor list in our Privacy Policy) take effect on posting.
This agreement is governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to this agreement or the Service will be resolved in the state or federal courts located in Los Angeles County, California. Each party consents to the personal jurisdiction of those courts.
Force majeure — Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, pandemics, government action, internet or telecommunications failures, or the failure of any third-party service provider on which the Service depends.
Assignment — You may not assign or transfer this agreement without our prior written consent. We may assign this agreement in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.
Entire agreement — This agreement, together with the Privacy Policy and the Terms and Conditions, is the entire agreement between you and Mei regarding the Service and supersedes any prior agreements or understandings.
Severability — If any provision is held to be unenforceable, the remainder will remain in effect.
No waiver — No failure or delay by either party in exercising any right under this agreement operates as a waiver of that right.
Notices — We will send notices to the email address on file for your account. You may send notices to us by email to hello@meihq.com or by mail to Rightway LLC, c/o Mei (mailing address available on request).
Rightway LLC dba Mei
