This Privacy Policy explains how Rightway LLC (doing business as Mei; "we," "us," or "our") collects, uses, and protects information when you visit meihq.com, call a phone number answered by our AI receptionist service, or receive an SMS message from a business that uses Mei.
Mei is an AI phone receptionist used by small businesses to answer their incoming calls in English, Mandarin, and Spanish. This policy covers the information we handle in the course of providing that service.
When you call a phone number answered by Mei on behalf of a business, we collect:
When a business signs up for Mei, we collect the information needed to operate the service for them: business name and address, hours of operation, staff names and schedules, services offered, prices, the owner's name and contact details (email and phone), and billing information processed by our payment provider.
The marketing site at meihq.com is a static page. We do not use cookies, analytics tracking, advertising pixels, or any third-party scripts on the landing page. Our web server records standard request logs (IP address, requested URL, timestamp, user agent) for security and operational purposes; these logs are retained for no more than 90 days.
Mei sends SMS messages on behalf of the business you called. There are two situations where an SMS is sent:
Mei does not send promotional, marketing, or unsolicited messages. No SMS is ever sent to a phone number that did not first initiate a call to a Mei business.
Message frequency is variable and depends on call activity — typically zero to a few messages per call. Message and data rates may apply depending on your carrier and plan.
Reply STOP to any message to opt out of further SMS from that business. Reply HELP for assistance, or reach us through our contact form.
We do not use call transcripts or caller information to train general-purpose AI models. Transcripts are used only to operate the Mei service for the specific business you called.
We do not sell your personal information. We do not share it with third parties for their own marketing or advertising.
SMS opt-in and consent. Mobile information — including SMS opt-in data, consent, and the phone numbers collected to send text messages — will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties under any circumstances. The phone numbers and consent used to operate the Mei SMS program are used only to deliver the messages described in the SMS messaging program section above and are never repurposed, rented, or transferred for marketing.
We share information only with:
Information about the business itself (account profile, staff list, hours, prices) is retained for as long as the business has an active account, and is deleted within 30 days after account closure unless a longer retention period is legally required.
We use industry-standard safeguards to protect the information we hold: TLS encryption in transit, encryption at rest for the database, restricted administrative access, and secrets stored outside source control. No system is perfectly secure; if we discover a breach affecting your information, we will notify you and the appropriate authorities as required by law.
Mei is a business-to-business service intended for adult customers and the adult callers of those businesses. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us and we will delete it.
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the following rights with respect to your personal information:
To exercise any of these rights, submit a request through our contact form. Include enough information for us to verify your identity — for account holders, the email associated with the account; for callers, the phone number you called from and the approximate date of the call. We will respond within 45 days. You may also designate an authorized agent to make a request on your behalf; the agent must provide written proof of authorization.
Categories of personal information collected in the past 12 months: identifiers (phone number, name when volunteered), commercial information (appointment requests), electronic activity (call transcripts and metadata), and geolocation only to the extent a caller volunteers their location verbally. We do not knowingly collect any of the other categories enumerated in Cal. Civ. Code § 1798.140.
We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top. For material changes, we'll notify account holders by email. Your continued use of the service after a change takes effect constitutes acceptance of the updated policy.
For any question about this policy, to exercise your privacy rights, or to report a concern, see the contact options in the footer below or use our contact form.
