They call you. They get English voicemail. They call the next guy. Mei for HVAC — meet Maria — answers in English or Spanish, 24/7. HVAC-trained. Safety-script first on gas / CO / smoke. Emergency-triaged. The boss gets a clean SMS the second the call ends, with [EMERGENCY] flagged when it counts.
Try Maria · Live demo
Call as a homeowner with a broken AC, a Spanish-speaking caller, or a gas smell you want to roleplay. Maria triages urgency, reads safety scripts when needed, and captures the intake.
$497/month · no setup fee · cancel anytime.
After-hours residential service calls run $300–$500 minimum, before the repair. Every emergency that hangs up on your voicemail is $400 walking out the door — to the guy who answered his phone at 8pm.
And Maria isn't just answering — she's running the safety script and filing an intake the boss can dispatch from.
Maria is the persona Mei takes on for HVAC contractors. She's been answering phones at residential HVAC shops for twenty years. She knows the difference between "no cool," "weak cool," and "blowing warm." She knows a frozen evaporator coil from a tripped 240V breaker from a dead capacitor.
She speaks fluent Spanish in the formal-usted register older callers expect — never switches to "tú," never quotes a price, never commits the tech to a specific arrival time. Her job is to triage the emergency, run the safety script if it's a gas-smell or water-damage call, and file a structured intake the boss can dispatch from.
She doesn't perform service. She does her job — perfectly, every time, at 3am or on Christmas.
"No cool," "weak cool," or "blowing warm." Brand on the data plate. System age. Indoor temp right now. Breaker status. Any vulnerable occupants in the house (infant, elderly, medical equipment) — flagged for emergency dispatch.
Home sq ft. Existing system tonnage and age. Electrical panel amperage. Heat-pump rebate eligibility (SGIP, federal IRA, utility). Enough for the boss to walk in with a real quote in mind.
Number of indoor heads. The error code on the display — Maria asks the caller to read it off. That code drives parts pre-order so the tech rolls out with the right board, not a second trip.
Rooftop unit count. Roof access (ladder, hatch, lift). Whether the property manager requires a certificate of insurance before the tech rolls. The boss knows what paperwork to send before dispatching.
Maria sends a text on the spot asking for a photo of the outdoor condenser data plate. Tech arrives with the right capacitor, the right contactor, the right refrigerant. Fewer second trips, more first-visit completes.
Spanish-speaking caller? Maria flags it. Your bilingual office gal (or you with a translator app at the callback) picks up that lead specifically. The intake is captured in English clean enough that nothing gets lost in handoff.
Maria classifies every call before it lands in your SMS. Tier-1 emergencies lead with [EMERGENCY] and the symptom in the subject. You see what matters first.
SMS leads with [EMERGENCY] tag and the symptom. Safety script runs first. Boss sees it within seconds.
Same-day or next-day. Captured with full intake. Boss prioritizes against the day's load.
This week or next. Boss calls back during the day to book on the calendar.
Free in-home estimate. Boss schedules the visit. No pricing leaked on the call.
Maria isn't a chatbot pretending to be a receptionist. She runs the safety script before anything else, because the wrong call captured wrong is worse than no call at all.
"Call SoCalGas immediately at 1-800-427-2200. Get everyone out of the house. Don't switch anything on or off. I'll have the boss call you back as soon as you're safe." — then captures the intake.
"Shut your main water valve if you can reach it safely. Turn the AC off at the thermostat. Don't touch the unit if there's water near it." — then captures the intake.
"Trip the breaker if you can do it safely. If you can't — leave the house and call 911. Don't try to investigate it yourself." — then captures the intake.
Maria is a receptionist that takes really good notes and triages on the way in. The boss makes every real decision. That's not a limitation — it's the bar that keeps your CSLB-C20 license clean and your reputation honest.
Not even a range. Not even "service calls are usually around…" The tech gives the price when he sees the system. That's how you stay out of "told me $200, charged me $900" reviews.
"Same-day" — yes. "The tech will be there at 2:00pm" — no. ETAs depend on the current job, traffic, parts. Maria offers "we'll have someone reach out within the hour" — and lets you actually deliver.
Carrier vs. Trane vs. Goodman vs. Daikin — boss recommends, on site, based on the home. Maria captures what's there now and what the caller's hoping for. She doesn't sell a system she can't deliver.
Whether something's under manufacturer warranty, whether the previous tech's work is covered, whether refrigerant is included — boss decides on site. Maria doesn't make promises she can't back.
Month-to-month. Cancel anytime. No setup fee, no contract.
Get set up →Less than one captured emergency call per month. After-hours residential service calls run $300–$500 minimum before the repair. Maria pays for herself the first time she captures the 8pm-in-July emergency that'd have hung up on English voicemail.
Less than your truck insurance. Compared to hiring a bilingual office receptionist at $40–55k/year, Maria is what you can afford right now to stop losing emergencies tonight.
CSLB-clean by design. Maria does not quote prices, dispatch unaffiliated techs, commit the tech to specific arrival times, or make warranty or scope commitments on your behalf. Every dispatch is yours. Every estimate is yours. Every repair is yours. Maria captures the intake — and gets out of the tech's way.
Built by Rightway in California. Made for HVAC contractors who'd otherwise hire a bilingual office receptionist and can't justify $45k/year for the call volume they have today.
Give us a call or send a message through the contact form. Setup takes a few hours after we have your hours, services, service area, and one phone number to route through. You're answering emergency calls in Spanish next week.
