A bilingual AI receptionist for English- and Mandarin-speaking shops. Real-time front desk console for your staff. Full transparency: transcripts and recordings of every call, in either language. $397/month, all-in.
English and Mandarin live today. Spanish in active development. Mei switches mid-call without announcing it — a caller who starts in English and code-switches to 你好 gets a Mandarin response on the next turn. No "let me switch for you" — that's an AI tell.
A 50-something Chinese-American front-desk character. Slightly bored, warm with people who deserve warmth, short with people who don't. Never says "Certainly!", "How may I assist you today?", or any other AI-tell phrase. Uses contractions, says "let me check" before looking something up. The voice is the moat.
Today's hours (with a grace window past close). Day-overrides if you mark the shop closed for the day. Which staff are working right now. Your services and prices. Address with local landmark — "between Garfield and Atlantic, behind the Dairy Queen." She'll text the address if asked.
Outside business hours, callers hear a short bilingual announcement — "Hi Lotus Spa, we're closed right now. Open 10am every day. Press 1 to leave a message." Press 1 → voicemail with bilingual transcript. Don't press → clean hangup. No tokens wasted on the random late-night weirdo.
Sales pitches, scammers, sexual-services inquiries, abusive callers — ended cleanly, no engagement. Medical questions, refund disputes, pricing pushback — routed to voicemail for you with a polite 3-beat script ("for medical question I cannot say — therapist call you back, leave name and number after beep").
When sincerely asked "are you a real person?" she answers honestly: "Nope, I'm the automated assistant for Lotus Spa." Paired with a callback offer. Never pretends to be human. Never makes up medical advice. Never bookings she can't deliver.
Caller phone, duration, transcript snippet, audio playback link — texted to you within ~5 seconds of the message ending. You don't have to log in to know what happened.
Every call is recorded (with caller disclosure at the start — "calls may be recorded"). Your dashboard lets you play back any call when a transcript leaves doubt. 90-day retention by default.
Today's call log with outcome, duration, caller, AI summary. Voicemail list with transcript and audio. Staff editor. Day overrides (close today, mark fully booked). Magic-link sign-in — no passwords to forget.
Mei works your posted hours plus a configurable grace window (default 15 min past close). Outside hours → announcement + optional voicemail. You get the voicemail SMS in the morning when you open the shop.
Schedule, services, prices, staff names, languages — set once during onboarding. Change anything via the dashboard, Mei adapts on the next call. No tech config, no JSON, no chatbot building.
Onboarding included. Local support — call or text and we answer. Month-to-month, cancel anytime. Your existing phone number works; no porting required.
This is where Mei meets the real world. The shared device on the front counter — tablet, screen, repurposed laptop, anything always-on — runs the staff console. It's where your team checks who's working, reads voicemails, and reviews calls.
Every label, button, status, badge flips between English and 中文 with a single tap. The toggle lives in the page header — always visible, never hidden. Mrs. Chen reads Chinese, the tablet reads Chinese. The girl on shift who reads English flips it back.
Mei answering a call right now? The board lights up green within ~5 seconds. Tap your name to clock in or out — the next inbound call hears Mei say "Coco's here today." Voicemails appear seconds after the message ends. Unread badge ticks up in real time.
A voicemail recorded in English shows in Chinese to a Chinese-reading staff member, and vice versa. Inline play, expand to read the full transcript, all in whichever language the toggle is set to. Translation runs automatically within ~5 seconds of the voicemail ending.
Tap any call to see the conversation laid out chat-style — Mei on the left, the caller on the right. The dialog renders in the active language. AI summary at the top. Pair this with the recording playback and Mrs. Chen can resolve any question about a call in 10 seconds.
Every interaction is logged, transcribed, translated, and recorded. No black box. Every call has a who, when, what (transcript), what-she-said (chat-bubble drilldown), and a recording. Your staff never has to ask "what did he say?"
Touch-friendly hit targets. Dark theme; readable in bright salon light. Pair the device once with a 6-digit code from your owner dashboard, then it stays paired. No per-staff login required — the console is for the front desk, not for individuals.
Sometimes the strongest sell is what's not in the box. Each of these is a deliberate design choice, not a missing feature.
$397/ month
